Planned repairs and programmed replacements
Planned repairs are larger repairs such as extensive plastering, damp remedial works, boundary repairs and so on.
Programmed replacements include things like a window, a door, kitchen or bathroom items, and guttering.
These repairs and replacements are not done within our normal repairs priorities. They are often identified by our operatives when working in your home or during an inspection.
We’ll always attempt a repair in the first instance, but if a qualified operative or inspector sees that further work is needed, they will recommend it to be placed on our planned repairs list. If something is beyond repair, it will be added to our programmed replacement list. We'll check that your home isn’t included in a current or future improvement scheme.
All planned repairs and programmed replacement jobs are part of a rolling programme of works. Jobs are released depending on the length of the wait and the urgency of the job. The jobs are released in monthly batches, and the number of jobs released depends on the available budgets.
We’re working through this rolling programme of works as quickly as possible. Thank you for your patience during this time.
What to expect if you're waiting for a planned repair:
Your repair is added to the planned repairs list
The list contains all outstanding planned repair details along with when they were raised and their urgency.
Checks are carried out and orders are prepared
A batch of jobs is sent to our contractors as near to the 15th of each month as possible. The number of jobs released depends on the urgency of the work, when it was added to the list, and the budget available.
We'll send you a letter when the order is placed
The letter will explain who will do the work and give you the contractor's contact details.
Our contractor will be in touch to make arrangements
They will plan in the work, and will aim to complete the job as soon as possible. Job times do vary and can be affected by the availability of materials.
What to expect if you're waiting for a programmed replacement:
Your replacement item is placed on the programmed replacement list
The list contains all outstanding programmed replacement details along with when they were raised and their urgency.
Checks are carried out and orders are prepared
A batch of jobs is sent to our contractors as near to the 1st of each month as possible. The number of jobs released depends on the urgency of the work, when it was added to the list, and the budget available.
We’ll send you a letter when the order is placed
The letter will explain who will do the work and give you the contractor’s contact details.
Our contractor will be in touch to make arrangements
They will plan in the work, and will aim to complete the job as soon as possible. Job times do vary and can be affected by the availability of materials.