Our neighbourhood teams
Our neighbourhood teams are small groups of officers who are responsible for providing housing management services at a local level.
Each team has a team leader and neighbourhood officers and assistants who work on your estates. They carry an identity badge which has their photograph, name, and job title on it.
Your neighbourhood team is here to work with our partners to help you sustain your tenancy and maintain a quality environment.
The quickest way to contact your local team is by using our dedicated team emails - your message will be passed on to the relevant officer. You can find your local team details below.
Contact your neighbourhood team
If you need to speak to a neighbourhood officer and see them on your estate, just call them over. They will be happy to help.
You can also contact your neighbourhood team by:
- Completing our online form
- Emailing your local team (details are provided below)
Central neighbourhood team
North neighbourhood team
North East and Dearne neighbourhood team
South neighbourhood team
You can also phone our general enquiry number 01226 787878 between 9am and 5pm, Monday to Friday.
Our customer services team will be able to help you with most enquiries, and if they can’t help, they will take details of your question and a neighbourhood officer will contact you about it within five working days.
If they feel your question needs answering more urgently, they will ask a neighbourhood officer to contact you sooner.
Neighbourhood officers spend most of their time out on your estates, visiting tenants and getting involved in different activities:
Supporting our tenants
- Giving advice and help on any aspect of your tenancy
- Help dealing with neighbour disputes
- Work with our specialist lettings staff to make sure that our properties are let in line with our lettings policy
Keeping estates clean and safe places to live
- Checking our estates regularly to identify any environmental issues and reporting outstanding jobs to the Barnsley Council Neighbourhood Services team
- Working closely with South Yorkshire Police and Barnsley Council’s Enforcement team to tackle antisocial behaviour, youth nuisance, or drug-related problems - we regularly share information and carry out joint visits with these agencies to your home if we need to
Helping tenants to have their say
- Working with and helping to set up local tenants’ and residents’ associations (TARAs)
- Taking part in customer consultations such as surveys, attending open days, and giving presentations at public meetings
- Attending and supporting 'Your Community, Your Say' meetings (please see details of meetings below)
Great partnership working
- Working closely with other local people, groups, and organisations including councillors, community groups, the Environmental Regulatory Unit, the police, social services, and local schools
- Working with our partners to make sure empty properties are prepared for re-letting quickly
- Working with the scheme managers in our older people’s housing schemes
Have your say in your local community
We’re currently reviewing how we do local engagement which includes our estate walkabouts and your community, your say meetings. We’d love to hear your thoughts on this.
If you’re a tenant and would like to send in any questions, suggestions, or feedback, or you'd like to be involved in the review, please email communityengagement@berneslaihomes.co.uk
Estate walkabouts
We hold regular estate inspections where tenants and residents can join our team as we monitor the appearance of your estates and identify actions to improve them.
The walkabouts are often attended by local elected members and our partner organisations including the council who provide services in the area.
The walkabout looks at all aspects of the estate’s condition including things like gardens, highway issues, litter, dog fouling, and so on.
Any issues identified are recorded and referred to the appropriate agency for attention. You’re welcome to join us on our next walkabout.
Dates and locations for your local walkabouts are listed below.
Your Community, Your Say
'Your Community, Your Say' meetings give you a chance to join local conversations about what we and our partner organisations including the council and police do, and any issues in your area.
These could include things like litter, dog fouling, anti-social behaviour, and grass cutting.
The group is made up of Berneslai Homes officers, local councillors, tenants, and our partners who provide other services in your area including the police and the council.
Dates and locations for your local meeting are listed below.
Your local estate walkabouts and 'Your Community, Your Say' meetings
There are no estate walkabouts or Your Community, Your Say meetings confirmed in the Central area.
We’re currently reviewing how we do local engagement in your area which includes these meetings. Details of these for 2023/24 will appear soon.
There are no estate walkabouts or Your Community Your Say meetings confirmed in the North and Penistone area.
We’re currently reviewing how we do local engagement in your area which includes these meetings. Details of these for 2023/24 will appear soon.
Darton Your Community Your Say Outcomes 1 February 2023
Penistone Your Community Your Say Outcomes 1 February 2023
St Helens Ward Your Community Your Say Outcomes 23 February 2023
There are no estate walkabouts or Your Community Your Say meetings confirmed in the North East and Dearne area.
We’re currently reviewing how we do local engagement in your area which includes these meetings. Details of these for 2023/24 will appear soon.
We’re currently reviewing how we do local engagement in your area.
South area estate walkabouts 2023/34:
Hoyland
Areas covered: Hoyland Central, Hoyland Common, Birdwell, Platts Common, Jump, Hemingfield, Blacker Hill, Jump Farm, Elsecar.
Jump Farm
Wednesday 12 July, 11am
Cumberland Road, Cumberland Close, Kingswood Crescent, Lilac Cres, York Street, Northumberland Ave, Edinburgh Rd, Cherry Tree Street, St Helens. (Meeting point: top of Kingswood Crescent)
Platts Common and Blacker Hill
Wednesday 16 August, 10am
Sunrise Manor, Barnsley Road, Guest Street, Guest Place, Silkstone View, Woodlands Road, Wentworth Road, Woodhead Drive, Grange View, Worsbrough Road, Wortley View. (Meeting point: Sunrise Manor Centre)
Elsecar
Wednesday 6 September, 10am
Fitzwilliam Street, Old Row, Wath Road, Zetland Road, Wood View, Market Place. (Meeting point: Gray Street Centre)
Jump
Wednesday 11 October, 11am
Allott Crescent, Wentworth Road, Scholes View, Turner Close, Dyer Road, Arundel View, Cemetery Road, Hall Avenue, Preston Avenue, Hallsworth Avenue. (Meeting point: Wentworth Rd/Allott Cres Junction)
Hoyland Common
Thursday 19 October, 11am
Hillcrest, Fearnley Road, Springfield Road, Chapel Street, Greno View, Skiers View Road, Springfield Crescent. (Meeting point: 1 Springfield Road)
Hemingfield
Wednesday 25 October, 11am
Tingle Bridge Lane, Quest Ave, Garden Grove, Cemetery Road, Beech House Lane. (Meeting point: top of Tingle Bridge Lane)
Wombwell
Areas covered: Wombwell, Darfield and Little Houghton
Burrows Grove Estate, Wombwell
Wednesday 5 July, 10am
Burrows Grove, Rutland Place, Tune Street, Bradley Avenue. (Meeting point: 38 Burrows Grove)
Pickup Crescent Estate, Wombwell
Wednesday 19 July, 11am
Pickup Crescent, Thompson Road, Wright Crescent, Goodyear Crescent, Elliott Avenue, Wentworth View, Winders Place. (Meeting point: 18 Elliott Avenue)
Windmill Road Estate, Wombwell
Wednesday 9 August, 11am
Loxley Avenue, Bird Avenue, Sokell Avenue, Windmill Road. (Meeting point: 1 Sokell Avenue)
Little Houghton Estate
Wednesday 23 August, 10am
Albert Crescent, Belmont Crescent, Charles Street, John Street, George Street, Mary Street, Rotherham Road, Lesmond Crescent, Flat Lane, Billingley. (Meeting point: Middlecliffe Working Men’s Club)
Kings Road Estate
Wednesday 13 September, 10am
Collindridge Road, Kelvin Grove, Kings Road, Milton Grove, Gower Street, Hope Street, Margaret Road, Shipcroft Close. (Meeting point: Shipcroft Centre)
Wainwright Avenue, Wombwell
Wednesday 20 September, 11am
Newsome Avenue, Wainwright Place, Wainwright Avenue. (Meeting point: 5 Wainwright Avenue)
Cloughfields Estate Walkabout 1 March 2023
Hemingfield Estate Walkabout 24 November 2022
Norville Crescent Estate Walkabout 2 March 2023
St Peters Estate Walkabout 22 February 2023